Quality in hosting is our motto in gofreedly. We expect that our hosts, of both home and activities, to adhere to high standards of quality services. In our marketplace Hosts are friendly, welcoming and thoughtful when sharing an experience with guests and visitors. They offer a unique perspective to visitors and provide knowledge and experiences that are missing from mainstream travel agencies. Small details in description and presentation are important, that's why we review and consult our Hosts extensively to create listings that can make the difference between the ordinary and the exceptional. As part of our quality policy, we will engage in verification of proposed activities process before a listing goes online to ensure a high level of quality in offered services.
We value hospitable Hosts that are welcoming, connect with the Guests and make them feel special during their stay or experience. Your Guests are going to appreciate a lot better what you are offering if your mindset is to provide a great experience for them that will be remembered. When describing your activity or home give emphasis to details you think Guests might want to know. Don't take for granted that your visitors are familiar with your craft, or have similar experiences to you. Make them understand what you are offering and what it involves in detail.
When you have welcomed your Guests be considerate about their cultural, dietary and language needs. Be flexible to adapt to unforeseen circumstances and never give the blame to them if something does not work as it was planned. It is your sole responsibility to make things run smooth and this entails that you have prepared yourself in advance including good communication with your Guests before the day of their arrival.
If a Host receives consistently bad reviews we will have no option but to delete his/her account.
About you
Its great to be able to transfer to your Guests your passion for what you are offering, be it your house or an activity. You need to tell other people about your skills and what makes you a great performer, guide or events organiser. Tell people the story about you, your knowledge and skills you have, the experience and your connection with the company you may work for. All this information should be presented in an easy to understand language that would encourage people to trust you as the organiser. Remember to always have uploaded your photo on your profile.
Your listing should look great
Guests make their decisions about the home they want to stay and the activity to join based on some basic criteria to do with clarity of description, attraction and interest of the offered services, issues of safety and security and last but not least, value for money.
Make sure you fill the listing form as required using good English giving an accurate as possible description of the services you provide and what is that makes it so special for a traveller to connect and share experiences with you. Make sure that what you describe is exactly what you are offering, make no promises you can't fulfil or present an experience that is an over-exaggerated manner.
Guests will want to know what they get for what they pay, so give concise information about the schedule of activity or the house you are sharing with them, describe the things that are included in the price and things that Guests must take care of themselves, Give a descriptive information about the place you are meeting them and the venue of events or activity.
Finally, keep your price to a competitive level that is acceptable to potential Guests, taking into consideration similar offers and prices charged by mainstream travel agencies. Same time you shouldn't undervalue your offer based on the quality level of services you are offering. Travellers will be willing to pay something extra provided that they see the value in it. Remember in your final price to have included all your local taxes and gofreedly service and bank transactions fee of 17%
Your photos
Good quality photos are essential. They are a window for the Guests, allowing them to visualise how the offered activity or exceptional house experience will be. It’s important that the photos you are submitting are clear, inspiring, and showcase what you want to tell your Guests. In particular, your cover photo should talk for itself and give a visual representation of your activity or the house you are sharing.
Include photos with your guests to highlight how you engage them in the activity and how you welcome them. Use your gallery to tell your story and leave no dought to your guests of what to expect. Upload up to 10 photos as per instructions regarding their size ( 960 by 640 pixels). You should never use photos that have copyright restrictions attached to them.
Perform your act
Commitment to reservations done by Hosts is a must. Hosts must honour all reservations unless there is an emergency or unavoidable circumstance (please see our cancellations policy for details).
It's important to be accurate and fulfil reasonable expectations of Guests based on your information provided in your listing. Never let your Guest wonder what is next and make sure you arrive at your scheduled meeting before them. Its a sign of respect and helps guests to feel cared for. Provide them with all you have included in your listing and give a thorough briefing about the activity at the start to familiarise Guests and prepare them for the actual event. Make sure all is well organised and take no risks when it comes to safety considerations.