Privacy Policy

Before using the www.gofreedly.com Platform, connected applications and other features including emails, newsletters, text messages and widgets (“Services”, operated by gofreddly.Ltd “us” “we” “our” you should read this Private Policy carefully.

What kind of personal information we collect

We collect personal information in the following general categories:

Account information

When you register with the Services, we require personal information, including your name, surname, and email address. If you decide to take part and make use of the features of our Platform, as for example offer an activity/experience or accommodation, we may require additional information such as, but not limited to, your booking email address and phone number.

Purchase & payment information

If you sell or buy a service via our Platform, we may collect and process information regarding the transaction, which may include: records of purchases and prices, records of service details, bank account information, invoice records, payment records, billing information, contact information, and payment transaction details.

Third-party information

With your permission, we may also access other personal information on your devices, such as your phone book, calendar, photographs/videos, and messages, in order to provide the Services to you. If authorised by you, we may also access your profile and other information from services such as Facebook.

We may collect and store your precise geographic location if you give us permission to do so. We only share this location information with others as approved by you.

Automatically collected information

We automatically collect basic logging data and device information when you use the Services. This information is collected whether or not you have created an account or logged in. Such information may include information about how you use the Services, IP address, access times, hardware/software information, device information, unique identifiers, cookie data, and the pages that referred you to the Services.

What other information we collect

Information about you

You may choose to provide voluntarily additional information about yourself, such as your hobbies/interests, the city you reside in, a personal description, your gender, your age and your profile photo. Some of this information is part of your public profile page and is visible to other users.

We are not responsible for any personal information that you choose to make public in your profile. You can change or remove your publicly available information at any time via your profile page.

Community Content

You may voluntarily contribute Community Content to the Services, such as descriptions of places, experiences, reviews of tours, places and homes, images, questions and answers regarding destinations, and other similar content.

We are not responsible for any personal information that you may volunteer about yourself in these public areas of the Services. To request removal of your personal information from publicly posted areas, please refer to the section “Your Rights” of this Privacy Policy.

Communications

If you communicate with us or use the Services to communicate with other users of the Services, we collect information regarding your communication and any information you choose to volunteer in those communications.

Activity

We collect information regarding your usage of the Services, including, but not limited to, the features you use, the pages you visit, and the searches you make within the Services.

How we process personal information

Services provision

We process the information collected in order to operate, improve, develop, and provide the Services, including: processing payment information for purchases made via the Services, conveying information you publicly volunteer via the Services to other users, communicating with you, providing customer support, customising your user experience, monitoring and correcting errors in the Services, and enforcing our Terms and Conditions and this Privacy Policy.

Communications regarding your activity and content

The Services provide several ways in which users may choose to interact with each other and with Community Content. We will, in certain cases and when we believe you have a genuine interest in receiving these communications, send you non-marketing communications about interactions from other Services users or our staff regarding content you have volunteered and regarding your own actions.

Communications regarding your purchases

If you choose to purchase a service or indicate your intention to purchase a service via our Platform, then we may send you communications regarding that purchase and/or service. These communications may include, but are not limited to: transaction status updates, alerts regarding transaction errors, reminders to complete transactions, reminders of scheduled activity dates of the purchased service if applicable, and requests to review the product.

Communications regarding your listed products

If you choose to list an offer (e.g. an activity or accommodation), then we may send you communications regarding your offer, including, but not limited to: notifications of purchases or intents to purchase, communications from users regarding your offer, including reviews and questions, reminders of upcoming scheduled activities/experience dates, reminders to update availability dates, suggestions for optimising Host listings, and notices of campaigns, programmes, or channels for which your product may be eligible.

Direct-marketing communications

With your prior consent, we may process your personal information to communicate to you information regarding the Services that may be of interest to you. We may send information regarding promotions, service offers, new features and other marketing information that may be of interest to you.

Even if you have provided prior consent, you may opt out of some or all of these direct-marketing communications at any time via your profile page, the Services, or by following the directions included in our emails to you.

Improving our Services

We use the information we collect to improve the Services. This includes: operating and maintaining our computing platforms, ensuring the integrity and security of data and computing platforms, analysing audience and user engagement, testing and monitoring new features, and analysing purchasing activity.

Financial & business management

We may use personal information collected from you in the course of our general business and financial management, including planning and reporting, personnel development, sales, accounting, finance, and compliance with legal requirements.

Third-party services

We may share your information with third-party companies to: provide customer support, perform computing-related services such as, without limitation, maintenance services, computing platform services, monitoring of the integrity, performance, and security of the Services, and improvement of the Services, to process communications, including email, SMS, and mobile notification services, to process and monitor payment transactions, and to analyse how the Services are used.

These third parties may have access to your personal information to the extent required to perform these tasks. We maintain a data-processing agreement with all third-party data processors with which we share your personal information. These data processors are obligated to protect the confidentiality and security of this personal information and to process the data in accordance with applicable law, consistent with this Privacy Policy.

Other situations

We may make personal information available to third parties in these limited circumstances: (1) with your express consent, (2) when we, in good faith, believe it is required by law, (3) when we, in good faith, believe it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution, or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent required by law.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and Conditions.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card or place an additional order, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at gofreedly@gmail.com or emailing us at Giasemion 75, Volos, Greece

Age of consent

Persons under the age of 18 are not permitted to make purchases from us. In addition, we do not knowingly contact or collect personal information from children under 18.

Cookies, beacons, & similar technologies

We use technologies, such as cookies (small files stored on your browser), web beacons, and unique device identifiers to identify your computer or device so that we can personalise your user experience and monitor your usage of our Services.

We may use web beacons or similar technologies when sending you emails to determine whether the email has been opened and which links you click. We collect this information to ensure delivery and to monitor and measure the effectiveness of our communications.

You may block cookies or other tracking technologies via your browser, email client, or other technologies, but certain personalised features of the Services may be degraded or become unavailable.

Security

We take our commitment to safeguarding your information seriously. We employ strong safeguards, both technical and organisational, to protect against unauthorised access, unlawful destruction or alteration, and unauthorised disclosure of your information.

In certain cases, such as with payment information, we encrypt data transmission using Secure Sockets Layer (SSL) technology. However, no security or encryption method can be guaranteed to protect information from hackers or human error. Such transmissions are sent at your own risk. You are responsible for ensuring that any personal information that you send to us is sent securely.

Data retention

Your data is stored through Kreezalid’s data storage, databases and the general Kreezalid application. Your data is stored on a secure server behind a firewall.

Your rights

If you are a resident of the EU, the GDPR provides you with certain rights regarding your personal information. If you wish to exercise these rights, send your request via the contact options described in the section “Contacting Us” in this Privacy Policy. Note that we may ask to verify your identity before we can begin processing your request.

Access & portability

You may access and update some of your information via the Services through your Profile settings. You may also have the right to receive personal information you have provided in a structured, commonly used, and machine-readable format or to have this personal information transmitted directly to another third party.

Rectification

Where you are unable to update inaccurate or incomplete personal information concerning you via the Services, you have the right to ask us to correct this information on your behalf.

Erasure

We take all reasonable steps to ensure that your personal information is only kept for as long as it is needed. You have the right, under certain circumstances, to request that we erase your personal information that we have collected.

We may retain, in certain circumstances, some of your personal information if we are relying on our legitimate interests as our basis for processing this information, and this personal information is necessary to fulfil our legitimate interest. Examples include, but are not limited to: payment information required for legal and tax purposes, transaction details regarding products purchased required for bookkeeping, and records used in monitoring and preventing fraud and abuse.

Restriction of processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information. You may request that we limit the processing of your personal information if: (a) you contest the accuracy of the information and we are verifying the accuracy of the information, (b) the information has been unlawfully processed and you oppose erasure, (c) we no longer need the personal data but you need us to keep it in order to establish, exercise, or defend a legal claim, or (d) you have objected to us processing your data and we are considering whether our legitimate grounds override your own.

Objection to processing

You have the right to ask us to stop the processing of your personal information for the purpose of direct marketing at any time.

Where we are processing your data based on our legitimate interests, you may, in some circumstances, request that we stop processing your personal information, except in cases where we have compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or where the processing is for the establishment, exercise, or defence of legal claims.

Contacting us

If you have any questions or concerns about our Privacy Policy, please contact us either via email: gofreedly@gmail.com , or postal mail: Giasemion 75, Volos, Greece.