Privacy Policy

Before using the Platform, and other features including emails you should read this Private Policy carefully.

What kind of personal information do we collect

We collect personal information in the following general categories:

Account information

When you register with Platform Services, we require personal information, including your name, surname, and email address. If you decide to take part and make use of the features of our Platform, as for example offer an activity/experience or accommodation, we may require additional information such as, but not limited to, your booking email address and phone number.

Purchase & payment information

If you sell or buy a service via our Platform, we may collect and process information regarding the transaction, which may include: records of purchases and prices, records of service details, bank account information, invoice records, payment records, billing information, contact information, and payment transaction details.

Third-party information

With your permission, we may also access other personal information on your devices, such as your calendar, photographs/videos, and messages, in order to provide the Services to you. 

Automatically collected information

We automatically collect basic logging data and device information when you use the Services. This information is collected on whether or not you have created an account or logged in. Such information may include information about how you use the Services, IP address, access times, hardware/software information, device information, unique identifiers, cookie data, and the pages that referred you to the Services.

What other information do we collect?

Information about you

You may choose to provide voluntarily additional information about yourself, such as your interests, the city you reside in, a personal description, your gender, your age, and your profile photo. Some of this information is part of your public profile page and is visible to other users.

We are not responsible for any personal information that you choose to make public in your profile. You can change or remove your publicly available information at any time via your profile page.

Community Content

You may voluntarily contribute Community Content to the Services, such as descriptions of places, experiences, reviews of tours, places and homes, images, questions and answers regarding destinations, and other similar content.


If you communicate with us or use the Platform Services to communicate with other users of the Services, we collect information regarding your communication and any information you choose to volunteer in those communications.


We collect information regarding your usage of the Services, including, but not limited to, the features you use, the pages you visit, and the searches you make within the Services.

How we process personal information

Services provision

We process the information collected in order to operate, improve, develop, and provide the Services, including processing payment information for purchases made via the Services.

Communications regarding your purchases

If you choose to purchase a service or indicate your intention to purchase a service via our Platform, then we may send you communications regarding that purchase and/or service. These communications may include, but are not limited to: transaction status updates, alerts regarding transaction errors, reminders to complete transactions, reminders of scheduled activity dates of the purchased service if applicable, and requests to review the product.

Communications regarding your listed products

If you choose to list an offer (e.g. an activity or accommodation), then we may send you communications regarding your offer, including, but not limited to: notifications of purchases or intents to purchase, communications from users regarding your offer, including reviews and questions, reminders of upcoming scheduled activities/experience dates, suggestions for optimizing Host listings, and notices of campaigns, programs, or channels for which your product may be eligible.

Direct-marketing communications

With your prior consent, we may process your personal information to communicate to you information regarding the Services that may be of interest to you. We may send information regarding promotions, service offers, new features, and other marketing information that may be of interest to you.

Even if you have provided prior consent, you may opt out of some or all of these direct marketing communications at any time by following the directions included in our emails to you.

Financial & business management

We may use personal information collected from you in the course of our general business and financial management, including planning and reporting, personnel development, sales, accounting, finance, and compliance with legal requirements.

Third-party services

We may share your information with third-party companies to provide customer support, perform computing-related services such as, without limitation, maintenance services, computing platform services, monitoring of the integrity, performance, and security of the Services, and improvement of the Services, to process communications, including email, SMS, and mobile notification services, to process and monitor payment transactions.

Other situations

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card or place an additional order, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at

Age of consent

Persons under the age of 18 are not permitted to make purchases from us. In addition, we do not knowingly contact or collect personal information from children under 18.

Cookies, beacons, & similar technologies

We use technologies, such as cookies, web beacons, and unique device identifiers to identify your computer or device so that we can personalize your user experience and monitor your usage of our Services.

You may block cookies or other tracking technologies via your browser, email client, or other technologies, but certain personalized features of the Services may be degraded or become unavailable.

Data retention

Your data is stored through Kreezalid’s data storage, databases, and the general Kreezalid application. Your data is stored on a secure server behind a firewall.

Your rights

If you are a resident of the EU, the GDPR provides you with certain rights regarding your personal information. If you wish to exercise these rights, send your request via the contact options described in the section “Contacting Us” in this Privacy Policy. 

Access & portability

You may access and update some of your information via the Services through your Profile settings. You may also have the right to receive personal information.


Where you are unable to update inaccurate or incomplete personal information concerning you via the Services, you have the right to ask us to correct this information on your behalf.


We take all reasonable steps to ensure that your personal information is only kept for as long as it is needed. You have the right, under certain circumstances, to request that we erase your personal information that we have collected.

Restriction of processing

In certain circumstances, you have the right to request that we restrict the processing of your personal information.

Objection to processing

You have the right to ask us to stop the processing of your personal information for the purpose of direct marketing at any time.

Contacting us

If you have any questions or concerns about our Privacy Policy, please contact us either via email: 

Version date, December 2021