Lodges & Villas rentals
You can cancel your bookings up to 14 days for a full refund unless differently is postulated by an individual Host. If you cancel your booking less than 14 days the Host will be fully paid and you won't receive a refund.
Tour & Activities
You can cancel your bookings up to 24 hours for a full refund (unless different cancellation policy applies for a specific supplier as stated on the listing). If you cancel your booking less than24 hours before the activity the Host will be fully paid and you won't receive a refund.
If bad weather conditions or other extreme events create unsafe conditions, Hosts may cancel the activity/experience. In this case, if rescheduling of activity is not possible, you will be fully refunded.
When, as a Host, you cancel a confirmed booking, you won't receive any payment. If cancellation is not due to bad weather or other unforeseen circumstances that create unsafe conditions for the participants your confirmation rate will be negatively influenced and your chance for future bookings decreases.
All bookings for both stays and activities on request need to be confirmed within 24 hours. If your booking request is rejected or not confirmed within 24 hours by the host, or when you, as a guest, withdraw the request before confirmation, you are not charged.